We want you to be happy with your order. Because many of our products are food, herbal, personal care, or small-batch items, not every product is eligible for return.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Tea, Food & Consumable Products
For health and safety reasons, all tea, food, herbs, tinctures, beverages, and other consumable products are final sale and cannot be returned or exchanged.
We are unable to accept returns on these products, even if they are unopened.
If your order arrives damaged, defective, or incorrect, please contact us so we can make it right.
Personal Care & Wellness Products
For health and sanitation reasons, opened or used personal care and wellness products cannot be returned.
This may include items such as:
- Skin care products
- Lip balms
- Bath and body products
- Herbal preparations
- Other products intended for personal use
If an item arrives damaged, defective, or incorrect, please contact us.
Non-Food Merchandise & Accessories
Non-food items, such as tea strainers, mugs, teaware, or other accessories, may be returned within 30 days of delivery.
To qualify for a return, the item must:
- Be unused
- Be in its original condition
- Be in its original packaging
- Include proof of purchase
Please contact us before mailing a return so we can provide return instructions.
Non-Returnable Items
The following items are not eligible for return:
- Tea and loose-leaf herbal products
- Food or other consumable products
- Tinctures or herbal preparations
- Opened or used personal care products
- Gift cards
- Sale or clearance items
- Personalized or custom-made products
- Items damaged after delivery due to use, storage, or handling
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item is damaged during shipping, defective, or you received the wrong product, contact us as soon as possible at gigisfarmandorchard.com.
Please include:
- Your name
- Order number
- A description of the problem
- Photos of the damaged or incorrect item when applicable
We will review the issue and determine the best way to make it right, which may include a replacement or refund.
Refunds
For eligible returned merchandise, we will inspect the item once it is received.
If the return is approved, your refund will be issued to your original method of payment.
Please allow additional time for your bank or credit card company to process and post the refund.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
Exchanges
We replace items when they arrive damaged, defective, or incorrect.
For other eligible non-food merchandise, please contact us before returning the product.
Tea, food, consumable products, and opened personal care products cannot be exchanged.
Return Shipping
Customers are responsible for return shipping costs on eligible returns unless the item was damaged, defective, or sent incorrectly.
We recommend using a trackable shipping method when returning merchandise. We cannot guarantee receipt of returned packages that do not include tracking.
Please do not mail a return without contacting us first.
Gifts
If an eligible item was purchased as a gift, the refund will generally be issued to the original form of payment used for the purchase.
Need Help?
Questions about your order, return eligibility, or a damaged product?
Please contact us at:
Gigi’s Farm & Orchard
Email: gigisfarmandorchard.com
Mailing Address: W2892 Popple River Road, Unity, WI 54488
We’re a small farm and small-batch business, and we appreciate the opportunity to help if something isn’t right with your order.